b'CCL TY U INIVERSTRAINING THEMUP, UP AWAY& C CL University has evolved immensely over the past decade.in sharing career advice from their respective fields. Theres no It is the main training program for CCL golf professionalsbetter feeling than to be part of launching these young people and golf player services and comfort station staff. I wastoward their career aspirations, Nick tells us.mentored under an informal version of this trainingPlayer Services is an integral part of CCL U. Our golf staff system, notes Nick Muller, CCL PGA Director of Golf. I understoodconsists of 20 to 25 high school and college students. Our the direct benefits and made it my mission to formalize the process.programming requires spending a lot of time with each employee, Which is to say he brought rigor to it. Muller describes CCL U as ahe explains, and providing constant evaluation by the Professional complex program comprised of real-life seminars, standards testingStaff to ensure standards and expectations are met on a daily basis. based off the famed Ritz-Carlton model, self-help book reports,Since staff create our first and last touchpoint with our members and and case studies of the best practices of the best companies in thetheir guests, I would argue they are the most important component world; it is ultimately a roadmap for financial advancement duringof our operation.a golf staff members time at the Club. Bottom line, he says, it isThe Comfort Station staff became part of the Golf Operation five an investment of time and money into our staff with the reward ofyears ago. This team is comprised of 15 to 20 college females who better service for our members and their guests. play a large role in the service culture of the Club. They too have CCL Member Mentors, one prong of CCL U, has had huge impacttheir own CCL U program that holds them to a high standard. They on the program. The Club has helped connect countless younggo through the same training and learning programs as the rest of people, like Elijah Schmal featured here, with future employers. Wethe golf staff.also connect them with members who have been incredibly generous Nick Mullernick@ccl.cc |GOLF'